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  • William Watson

The best practices you need to know for effective customer service and communication.


1. Be Responsive and Attentive - Respond to customer inquiries in a timely and friendly manner. Address each customer's needs and concerns as quickly as possible.


2. Listen and Ask Questions - Listen to your customer's feedback and respond to it with thoughtful questions.


3. Know Your Product - Understand the product or service you are offering and be able to explain it in an easy-to-understand way.


4. Show Empathy - Put yourself in the customer's shoes and be empathetic when addressing their concerns.


5. Resolve Issues Quickly - Resolve customer issues promptly and to the customer's satisfaction.

6. Be Professional - Represent your company in a professional manner at all times.


7. Set Expectations - Let customers know what to expect from you and your product or service.


8. Follow Up - Follow up with customers after the product or service has been delivered to ensure they are satisfied.


9. Use Positive Language - Use positive language when communicating with customers.


10. Use Technology - Utilize technology, such as automated messaging, to provide quick and efficient customer service.

Looking to improve communication and enhance the customer experience? Call Watson Capital & Consulting. We help payday lenders across Canada achieve their goals. Contact Preston Watson directly by calling 778-955-5644, send us a WhatsApp message to 905-906-5644, or email us via preston@watsoncap.ca. Consultations are free, so call us now!

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